1. Delivery
1.1 We offer delivery services for products, spare parts, accessories and/or consumables for Philips branded products within Hong Kong and Macau via SF Express.
1.2 SF Express will use reasonable efforts to deliver the Products ordered to the Customer. Philips shall not be liable for any loss of profits or business, or any other direct, indirect, special, incidental or consequential damages resulting from late delivery or non-delivery of products.
1.3 In order to protect the interests of the Customer, you may be required to present an invoice upon delivery and/or collection. If the customer fails to present the relevant documents, we reserve the right to refuse delivery and/or collection.
1.4 Delivery to Hong Kong and Macau
1.4.1. Orders over HK$200 can enjoy free delivery within Hong Kong and Macau. For orders less than HKD200, a shipping fee of HKD50 will be charged.
1.4.2. Shipping costs, if applicable, are paid by customers as indicated on the invoice. Exact charges depend on the delivery area and additional charges may apply in designated remote or special warehousing areas .Additional fees/surcharges may also apply for fuel and resource allocation.
Please refer to details here:
https://htm.sf-express.com/hk/en/products_services/Express_Services/Surcharges/Remote_Surcharge/
https://htm.sf-express.com/hk/en/products_services/Express_Services/Surcharges/Fuel_Surcharge/
1.4.3 Once your order is dispatched, you will receive a confirmation email with an SF Express tracking number. You can check the shipment status by entering the tracking number on the SF Express website: https://htm.sf-express.com/hk/en/dynamic_function/waybill/.
If you do not receive any calls or emails, please reach SF Express Customer Service Hotline Hong Kong (+852) 2730 0273 or Macau (+853) 2873 7373.
Alternatively, you may call our Customer Team (852) 26199633 or email pclinfo.hk@philips.com
1.4.4. Please provide correct recipient phone number and delivery addresses. Any invalid shipments due to incorrect information, SF Express may have additional service charges, which shall be borne directly by the Customer. Additionally, SF Retention Service Fee will be applied if customers are unable to pick up their parcels within the designated period at SF Business Stations, SF Stores or EF Lockers. Please refer to details here: https://htm.sf-express.com/hk/en/news/detail/Notice-of-Adjustment-on-SF-Retention-Service-Fee-00001/.If we are unable to contact you within fourteen (14) days to arrange delivery, we reserve the right to cancel your order without prior notice.
1.4.5. Delivery service is available for Hong Kong Island, Kowloon, New Territories, Outlying Islands and Macau.. Delivery is not available for addresses consisting solely of Post Office Boxes (PO boxes) or postal codes or ZIP codes. For more details, please check SF Express website: https://htm.sf-express.com/hk/en/dynamic_function/range/
1.4.6 All paid orders will generally be shipped by SF Express within 7 working days. Delivery time will be affected by weekends and public holidays. Delivery service will be suspended when Typhoon Signal No. 8 or above / Black Rainstorm Signal is hoisted. Delivery will be rescheduled after the signal is cancelled.
1.5 If you order various Products to be delivered to different addresses, you will need to submit a separate order for each delivery address. If you need to change the delivery address/telephone number/schedule delivery time, etc., after the payment of order is completed, please contact SF Express directly to change it. SF Express may have additional service charges for any changes on shipping method or delivery address after ordering, which shall be borne directly by the Customer. Please refer to details here: https://htm.sf-express.com/hk/en/products_services/Express_Services/Value_added_Services/Address_Correction/.
1.6 Any delivery or shipment date shown is a best estimate only and we shall not be liable for any loss, damage, cost or expense caused by failure to deliver in accordance with the specified delivery or shipment date. If any of the products ordered are out of stock, this may mean that the entire order is delayed.
2. Receiving the product
2.1 You shall be deemed to have accepted the Products in perfect condition unless notified to us by telephone, fax and/or email within seven (7) days of delivery and/or collection.
2.2 If a defect is found after inspection and/or verification, we will repair and/or replace the Product at our sole discretion.
2.3 You will need to present the original receipt and/or delivery note for the Product for the repair and/or replacement process. If you fail to present the relevant documents, we reserve the right to refuse repair and/or replacement.
3. Ownership, Risk of Damage or Loss
Entitlement to the Products and the risk of damage or loss shall pass to the Customer upon delivery of the Products to the address specified by the Customer in the Order.
